At The Genuine Jacket, we are committed to delivering our exclusive collection of outfits to our customers worldwide with efficiency and care. We partner with leading global carriers including FedEx, DHL, UPS, DPEX, Aramex, Royal Mail, and USPS to ensure your order arrives on time and in perfect condition.
At The Genuine Jacket, we are committed to providing exceptional service, which begins with free delivery! Enjoy no minimum order requirements or special exceptions in the USA, UK, Canada, and parts of Europe, including Germany, Italy, and France. We take pride in our quick processing—orders are usually dispatched within 6 – 12 business days after confirmation. If you have specific requirements for custom orders, our Customer Support Agents are ready to discuss your delivery needs to ensure satisfaction.
We ship internationally using only top-tier courier services like DHL, FedEx, and TNT to ensure your items arrive swiftly and safely. Generally, it takes about 3 business days for deliveries to reach your doorstep after dispatch. Please note, we do not ship to Russia, Brazil, Israel, Iran, Iraq, and OFAC-sanctioned countries.
All orders are shipped on a Delivery Duty Unpaid (DDU) basis, which means all taxes and duties are the responsibility of the buyer. Check with your local customs office for potential charges before making a purchase.
For security reasons, we cannot deliver to APO, FPO, or PO Box addresses. A signature will be required upon delivery of your items. Once your order is dispatched, a tracking number will be provided. It’s important to follow up with the courier if there are any issues; unclaimed parcels are not the responsibility of Marvel Jacket after multiple delivery attempts.